Meagan Gallivan

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CONTACT SOLUTIONS, Reston, VA
Product Manager, January 2013 – Present

  • Develop pricing models for new and existing products. Products include a per minute integrated voice response (IVR) offering, mobile customer experience products, and additional patented technologies. Results include a transparent pricing process, a more informed sales team, higher margins per deal, and innovative pricing structures to meet the needs of a variety of client types.
  • Produce return on investment (ROI) models for prospects to illustrate the benefits associated with purchasing services. Efforts yield easy-to-understand models tailored to each prospect that remove barriers for the sales team. 
  • Manage the development, roll out, and sale of new business intelligence (BI) products. Delivered a client facing BI platform that includes standard reports, dashboards, and a self-serve interface, all leveraging a dimensional data warehouse. Delivered a cloud-based, big data solution to help identify new product opportunities. Results include the development of a fraud prediction decision tree used to detect fraud in real-time.
  • Provide strategic guidance for data elements of new products. Results include client facing dashboards and reports and capture of key data points necessary to illustrate results.
  • Manage the intellectual property process to ensure strategic initiatives are achieved. The receipt of patents and on-going submission of new intellectual property has helped position Contact Solutions as a technology leader.    


Business Process Analyst, October 2011 – January 2013

  • Developed processes to manage internal gaps among departments. Produced a new application process which yielded a repeatable roll-out process for new projects, fewer errors during deployment, and an overall shorter development cycle. Developed a standardized meeting note repository and standard to ensure transparency and traceability. Process originally intended for only a single department was quickly adopted by the entire company, allowing anyone to access historical project notes as needed.
  • Provided project management expertise for internal projects. Results included database deployment for a fully redundant platform, a report consolidation project that reduced reports by 30%, and development of communication standards.
  • Coordinated security and compliance efforts. Work included ensuring all outbound communication efforts adhered to federal and applicable state laws. Developed and documented a data retention policy to ensure all data was retained for the appropriate time period in the appropriate format. Efforts were used by the sales team to enhance proposals and win the confidence of prospects.
  • Conducted training and developed support material. Worked with the human resources team to structure training sessions for existing and new employees for new processes. Delivered training initially and then transitioned to human resources or IT team members as appropriate. Efforts resulted in the continued use of processes and tools and provided an avenue for feedback for future enhancements.


BOOZ ALLEN HAMILTON, Washington, DC
Senior Consultant, August 2008 – October 2011

  • Provided the National Park Service (NPS) with asset management support and expertise. Results included increased data-based decision making, portfolio prioritization, and development of tools and policies to help park managers make informed decisions.
  • Managed Booz Allen’s contract with the NPS housing program. Responsibilities included delegating project tasks, monitoring funds and spending, reviewing deliverables, and communicating with clients. Results included the development of an audit process to ensure that housing is managed according to federal policies, the development of business practices for managing rental income, and the creation of a process and tool to determine the number of housing units each park should provide.
  • Acted as an advisor and project manager for groups developing asset management tools. Results included the development of a web-based portal that allows the Federal Highway Administration and the NPS to share information about road assets and a strategic plan for a new team assembled to protect constructed waterways in national parks.
  • Facilitated multi-day meetings with participants from parks, regional offices, and the Washington, DC office. Meetings provided an opportunity to surface park level issues with DC decision makers, enabled teams to develop strategic plans to meet White House and congressional mandates, and encouraged relationship development among teams with differing goals.
  • Served as a subject matter expert for all survey development. Results included surveys consistently released with best practices to reduce response bias, question answers designed to best enable statistical analysis, and overall survey design to improve the experience of survey participants.
  • Developed program and project management plans for the United States Geological Survey (USGS) Landsat program. Documents provided the USGS with a framework to better manage multiple projects.


NATIONAL PARK SERVICE, Dover, TN and Barstow, CA
Summer Consultant, Business Plan Initiative, May 2007 – August 2007

  • Identified and developed operating standards for park programs which allow park management to more accurately measure employee efforts, project progress, and resource use.
  • Developed financial and management strategies aligned with the legislation through which each park was created. The process helped the parks allocate scarce resources to best care for historically and naturally significant assets and environments.


QUIZNOS, Denver, CO
Point of Sale Data Analyst, November 2003 – August 2006

  • Developed a process to deploy menu changes to franchises across the country. Results included fewer last minute changes to instructions and the development of standard programing instructions for three different point-of-sale platforms.
  • Facilitated communications among IT, operations, and marketing to ensure that menu changes were rolled out with minimal impact to franchisees while providing marketing with the data needed to understand consumer behavior.


Program Coordinator at Capotek (a Quiznos subsidiary), March 2003 – November 2003

  • Created processes for vendors and clients for a start-up company providing exclusive point of sale equipment and support for all new Quiznos locations.
  • Assisted in database update which resulted in a clean database sent to over 800 locations via dial-up connection with no failures.


Retail Systems Coordinator, November 2001 – March 2003

  • Created a billing process for accounting and information technology. New process improved ability to successfully track IT equipment deployed to various employees throughout the company and created minimum, managed in-stock inventory levels.
  • Led two-year incentive program to encourage franchisees to provide sales data to the corporate office. Project improved relationships with franchise owners and increased the number of locations providing sales data automatically.